These General Terms of Use & Trade (“Terms”) govern:

1. All trading transactions conducted with Indigo Precious Metals Pte Ltd (“Company”);
2. Access to and use of the Company’s website www.indigopreciousmetals.com (“Website”); and
3. All purchases and sales of physical precious metals.

These Terms do not govern storage services provided under a separately executed Vaulting Service Agreement, nor participation in the Bullion Savings Program (“BSP”), which are governed by separate agreements.

By placing an order or transacting with the Company, you agree to be legally bound by these Terms.

By accessing the Website, you confirm that you accept and agree to be bound by these Terms.

“Best Execution” means the execution of transactions on terms that the Company reasonably determines to be appropriate for the purposes of managing its own market exposure, hedging, liquidity management, or unwinding positions. 

“Business Day” means a day (excluding Saturdays, Sundays and Singapore public holidays) on which banks in Singapore are open for business.

“Customer” means any individual or entity transacting with the Company.

“Goods” means physical precious metals including gold, silver, platinum, palladium, rhodium and other bullion products offered by the Company.

“Price Lock” means the moment at which the Company confirms acceptance of an order and fixes the transaction price.

“Default” means failure to fulfil payment or contractual obligations within the prescribed period.

The Company is registered under the Precious Stones and Precious Metals (Prevention of Money Laundering and Terrorism Financing) Act 2019 for AML/CFT purposes only.

The Company:
For the avoidance of doubt:

1. is not a bank or deposit-taking institution;
2. is not licensed, authorised, approved or regulated by the Monetary Authority of Singapore (“MAS”) as a bank, finance company, payment service provider, capital markets services licensee, or financial adviser;
3. subject to Clause 6.2, does not accept or take deposits from customers or the public (whether as a deposit-taking institution or otherwise);
4. does not provide capital markets services and does not operate an exchange, market, trading venue, or clearing facility under any applicable regulatory regime; and
5. does not provide investment, financial, legal, tax, accounting or other regulated advice, recommendations or opinions, and nothing on the Company’s website, communications, materials or services constitutes such advice.

Customers should obtain independent professional advice and make their own assessment.

All transactions involve physical precious metals only.

A binding and legally enforceable contract is formed at the point of Price Lock, if the order (“Order”) is placed: 

1. in person, when the Company confirms its acceptance by issuing a receipt or other written confirmation acknowledging acceptance of the Order and fixing the transaction price;
2. by telephone, when the Company confirms its acceptance verbally during the call and subsequently issues a confirmation (whether oral or written) acknowledging acceptance of the Order and fixing the transaction price;
3. by electronic communication (including email, messaging platforms or other digital channels), when the Company sends an electronic confirmation acknowledging acceptance of the Order and fixing the transaction price; or
4. through the Company’s Website, when the Order is successfully submitted and the Company transmits an automated or manual order confirmation acknowledging acceptance of the Order and fixing the transaction price.

Upon Price Lock:

1. the transaction price shall be final and binding on parties, and shall prevail over and supersede any indicative, quoted, or previously communicated price provided by the Company prior to the Price Lock;
2. the transaction becomes irrevocable;
3. the Customer assumes full market risk; and
4. the Company may immediately enter into hedging or offsetting transactions to cover exposure.

Any request or attempt to withdraw, cancel, reverse, or amend an Order after the Price Lock will constitute an Event of Default. In such a case, the Company may treat the Order as cancelled at the Customer’s risk and the Customer shall be liable for all default charges, break costs, hedging/unwind costs, market-losses, and cancellation fees incurred by the Company.

Prices quoted prior to Price Lock are indicative only.

Upon Price Lock, the transaction price becomes fixed and binding.

The Company reserves the right to correct manifest clerical or system errors prior to Price Lock.

Trading, Pricing, Administrative and Record Errors 

The Company shall have the right, acting reasonably, to correct any trading, pricing, invoice, purchase order, account, administrative, clerical, system, data-feed, calculation, communication, stock, inventory or record error at any time.

Without limitation, where any manifest pricing error arising from a technical malfunction, system outage, data-feed issue, manual or clerical error, and not reflective of real-world prevailing market prices, or where any other administrative or record error occurs, the Company may amend, reverse, cancel, void, reissue or correct any affected quotation, order confirmation, invoice, purchase order, receipt, statement, account entry, transaction record or related document.

The Customer agrees that the Company may make such correction without requiring the Customer’s consent, provided that the Company uses reasonable efforts to notify the Customer promptly upon discovery of the error.

Unless otherwise agreed by the Company in writing, the Customer must ensure that full cleared funds, or where permitted by the Company, the required deposit, are received by the Company within one (1) Business Day from the date of Price Lock. 

Where the Company has agreed to accept a deposit and deferred balance payment, the balance of the purchase price must be received within two (2) Business Days from the date of Price Lock, unless otherwise agreed by the Company in writing. Time is of the essence. 

To secure a Price Lock and guarantee execution, the Company may require a transaction deposit at its sole discretion. Unless otherwise agreed in writing:

1. The minimum deposit is 10% of the total transaction value; 
2. For transactions of USD 200,000 (or equivalent) and above, a 50% deposit is required; and
3. Deposits are applied toward the total purchase price and are subject to the Company’s cancellation and default provisions.

All payments must be made in full, without deduction, set-off, or counterclaim, and free of any bank charges. The Customer is responsible for ensuring the Company receives the full invoiced amount.

Unless otherwise agreed by the Company in writing, the Company may apply any payment, credit balance, deposit or other amount received from or held for the Customer towards any outstanding amount owing by the Customer to the Company, in such order and manner as the Company considers appropriate, including any unpaid purchase price, cancellation charge, storage charge, handling charge, administrative charge, delivery charge, withdrawal charge, tax, duty, third-party charge, recovery cost, enforcement cost or other amount payable under these Terms. 

The Customer shall be responsible for all applicable taxes, duties, levies, GST, VAT, import or export duties, customs charges, clearance charges, bank charges, payment charges, transfer fees, currency conversion charges, third-party charges and other costs arising out of or in connection with any transaction, payment, delivery, collection, withdrawal, transfer, storage, custody arrangement or related service, including any taxes, duties, charges or requirements imposed by the Customer’s destination country or local authorities, unless otherwise agreed by the Company in writing. 

All payments must be made from an account held in the Customer’s own name, unless otherwise approved by the Company in writing. The Company may reject, delay, hold, return or refuse to apply any payment where the payer, remitter, account holder, payment source or source of funds cannot be verified to the Company’s satisfaction, or where the payment may give rise to legal, regulatory, AML/CFT, sanctions, fraud, operational or reputational concerns.

Any payment that is subject to verification, rejection, delay, holding, return or refusal shall not be treated as received in cleared funds, accepted or applied by the Company for the purposes of these Terms unless and until the Company has completed its checks and accepted or applied the payment.

The Company may require the Customer to provide supporting documents or information relating to the payer, remitter, payment source, source of funds, source of wealth, beneficial owner or purpose of transaction. The Company shall not be liable for any delay, price movement, cancellation, loss, cost or consequence arising from such verification, rejection, delay, holding, return or refusal, except to the extent such liability cannot be excluded under Singapore law.

whenever a Customer sells or offers to sell Goods to the Company, whether through the Website, in person, by telephone, by email, through a messaging platform or by any other method accepted by the Company.

A request by a Customer to sell Goods to the Company is referred to as a “Buyback Order”. The Company is not obliged to purchase any Goods unless and until it accepts the Buyback Order in accordance with Clause 7.2

Clauses 4 and 5 apply to every Buyback Order.

No Buyback Price Lock shall occur, and the Company shall not be bound to purchase any Goods, unless:

1. for Goods presented at the Company’s showroom or another location approved by the Company, the Company has physically received the Goods and confirmed its acceptance of the Buyback Order and the applicable buyback price; or
2. for Goods held in a vault or other approved storage facility, the Customer has executed all transfer documents required by the Company and the relevant vault or storage provider, and the Company has confirmed that the transfer of the Goods to the Company has been completed or accepted.

Once these requirements have been satisfied and the Company confirms the buyback price (“Buyback Price Lock”), a binding contract is formed for the Company to purchase, and the Customer to sell, the Goods at the confirmed price.

The Buyback Price Lock applies only to Goods that correspond fully with the description, product, brand, metal, quantity, weight, purity, condition, packaging, serial numbers and other information provided by the Customer. The Company’s rights where the Goods do not correspond with such information are set out in Clauses 7.7 to 7.9.Except as otherwise provided in this Clause 6, the Customer may not cancel, reverse or amend a Buyback Order after Buyback Price Lock.

Except as otherwise provided in this Clause 7, the Customer may not cancel, reverse or amend a Buyback Order after Buyback Price Lock.

The Company does not provide an advance Buyback Price Lock for Goods that have not been placed in the Company’s possession or transferred to the Company’s ownership or control.

For Goods presented at the Company’s showroom or another approved location:

1. the Goods must first be physically delivered to and received by the Company
2. the Company may inspect and conduct preliminary testing of the Goods before confirming the Buyback Price Lock; and
3. physical receipt of the Goods alone does not oblige the Company to purchase them unless and until the Company confirms the Buyback Price Lock.

The Customer represents and warrants that:

1. the Customer is the sole legal and beneficial owner of the Goods or is lawfully authorized by the legal and beneficial owner to sell them
2. the Customer has full authority and legal capacity to enter into and complete the Buyback Order
3. the Goods are free from any mortgage, pledge, lien, charge, security interest, trust, financing arrangement, retention-of-title arrangement, adverse claim or other third-party right
4. the Goods have not been stolen, unlawfully obtained or derived from criminal conduct
5. all information supplied by the Customer concerning the Goods, including their description, product, metal, brand, quantity, weight, purity, condition, origin and ownership, is accurate and complete; and
6. the sale and transfer of the Goods do not breach any applicable law, sanction, court order, contractual restriction or third-party right.

The Customer shall indemnify the Company against reasonable losses, claims, liabilities, costs and expenses arising from any breach of this Clause 7.4, subject to applicable law

The Customer authorizes the Company and any refinery, assayer, testing laboratory, vault operator or other service provider appointed by the Company to inspect, weigh, measure, photograph, open the packaging of and conduct reasonable authentication and testing of the Goods.

Testing may include:

1. visual and dimensional inspection
2. weight and density measurement
3. magnetic and electrical conductivity testing
4. X-ray fluorescence testing
5. any other recognized method reasonably required to determine authenticity, metal content, weight or purity

If the Customer declines to authorize testing reasonably required by the Company, the Company may reject or cancel the Buyback Order.

The Company shall not be responsible for reasonable and unavoidable cosmetic changes to the Goods, their certificates or their packaging resulting from testing authorized by the Customer, except to the extent caused by the Company’s negligence, fraud or willful misconduct or where liability cannot be excluded under Singapore law.

Any displayed, quoted or locked buyback price applies only to Goods that

1. correspond with the description provided by the Customer
2. satisfy the stated metal, weight and purity requirements
3. are authentic and capable of being lawfully purchased by the Company
4. are in their declared condition
5. contain no unauthorized alteration, filling, plating, substitution or foreign material; and
6. satisfy any applicable packaging, certificate, serial-number, refinery, mint, Investment Precious Metal, LBMA or resale requirements communicated by the Company.

Goods that are damaged, altered, opened, defaced, tarnished, incomplete, underweight, missing their original packaging or certificate, or otherwise not in their declared condition may receive a reduced buyback price or be rejected.

The Company may reject, suspend or cancel a Buyback Order where:

1. the Goods are counterfeit, altered, damaged, incorrectly described or otherwise fail authentication or testing;
2. the Goods differ materially from the description, product, quantity, weight, purity, brand, condition, packaging or serial numbers stated by the Customer;
3. the Company cannot satisfactorily verify the Customer’s identity, authority, ownership or source of the Goods;
4. the Goods are subject to a third-party claim or are reasonably suspected of being stolen, unlawfully obtained, sanctioned or connected with criminal conduct;

Subject to Clause 7.13, rejected Goods may be collected by the Customer or returned using a method approved by the Company.

Buyback proceeds become payable only after:

1. the Company has received possession, title or effective control of the Goods;
2. all required inspection, authentication and testing have been completed;
3. the Company has confirmed the accepted product, quantity, weight, purity, condition and final price;
4. all required AML/CFT, sanctions, ownership and other compliance checks have been completed to the Company’s satisfaction; and
5. the Company has finally accepted the Goods for purchase.

Subject to the above, the Company shall ordinarily initiate payment for each Buyback Order within the following timeframes:

1. For payment to a bank account in Singapore:
   • within one (1) Business Day where the buyback proceeds are S$50,000 or less; or
   • within two (2) to three (3) Business Days where the buyback proceeds exceed S$50,000.
2. For payment to a bank account outside Singapore: within three (3) to four (4) Business Days, regardless of the buyback amount. This timeframe takes precedence over paragraph (a).

The applicable timeframe shall commence only after all the conditions above have been satisfied and the Company has received and verified complete and accurate payment details from the Customer.

For the purposes of this Clause, “initiate payment” means submitting the payment instruction to the Company’s bank or payment service provider for processing. The timeframes above relate solely to payment initiation and do not guarantee when funds will be credited to or become available in the Customer’s account. Actual receipt is subject to processing by the sending, intermediary and receiving banks or payment service providers.

Additional time may be required for unusually large transactions, enhanced testing, banking delays, compliance reviews, investigations or circumstances beyond the Company’s reasonable control.

Payment shall be made using a method accepted by the Company and, unless otherwise approved by the Company, only to a bank or payment account held in the Customer’s name.

Any request to change the Customer’s bank or payment account details shall be subject to the verification requirements under Clause 16.10. The Company may defer payment pending completion of those requirements

The Company may deduct or set off any amount lawfully owing by the Customer to the Company against the buyback proceeds.

After Buyback Price Lock, the Customer may not:

1. cancel, reverse or amend the Buyback Order;
2. revoke, dispute or interfere with a completed showroom handover or vault transfer;
3. instruct a vault or storage provider to reverse, suspend or disregard the transfer;
4. claim or attempt to transfer, withdraw, pledge or otherwise deal with the Goods; or
5. otherwise prevent or interfere with completion of the Buyback Order.

Any such action shall constitute a Default.

The Company may exercise its rights under Clause 8, including enforcing or cancelling the Buyback Order, unwinding any hedge and recovering any applicable cancellation charge, market loss, administrative cost, legal cost and third-party expense.

The Company shall not recover the same loss or expense more than once.

The Company may suspend the processing, payment, transfer, release or return of any Goods where it reasonably considers this necessary to comply with applicable law, sanctions, AML/CFT obligations, law-enforcement requirements, court orders or internal compliance procedures.

Where the Company reasonably suspects that Goods are counterfeit, stolen, unlawfully obtained, sanctioned or connected with criminal conduct, the Company may:

1. make reports or disclosures to the police, government authorities, regulators, rights holders, refiners, insurers, vault operators or other appropriate persons
2. provide relevant documents, transaction records and Customer information where permitted or required by law;
3. retain the Goods temporarily where reasonably necessary to preserve evidence or comply with legal obligations; and
4. refuse to return, transfer or release the Goods where doing so would be unlawful or contrary to an instruction from a competent authority.

The Company is not required to notify the Customer of any report, investigation, retention or disclosure where notification is prohibited by law or may prejudice an investigation.

Failure to complete payment within the prescribed period constitutes Default.

Upon Default, the Company may:

1. cancel the transaction;
2. unwind any hedging arrangements; and
3. apply a cancellation charge equal to five percent (5%) of the total invoice value or SGD 40, whichever is higher.

The cancellation charge stipulated in Clause 7.2 reflects and takes into account, without limitation, market losses arising from price movements, hedging or unwind costs, administrative, financing, storage, and legal costs incurred by the Company. The cancellation charge represents a genuine pre-estimate of the Company’s losses and is not a penalty.

The Company is not obliged to obtain Best Execution in mitigating market exposure. For the avoidance of doubt, the Company does not act as a broker, financial adviser, exchange, or execution venue, and any reference to “Best Execution” relates solely to the Company’s own risk management and execution activities. It does not impose any obligation on the Company to obtain the best available market price or execution outcome for any customer.

Except where required by applicable law or expressly agreed by the Company in writing, all transactions are final upon Price Lock. The Company does not offer refunds, returns or exchanges after a transaction has been entered into. Any request by the Customer to cancel, reverse, return, exchange or amend a transaction after Price Lock shall be subject to the Company’s cancellation, default, market-loss, hedging or unwind cost, administrative cost and other applicable provisions under these Terms. 

In addition to any cancellation charge payable under Clause 7.2, the Customer shall reimburse and indemnify the Company on demand for any reasonable third-party costs, recovery costs, enforcement costs, legal costs, banking or payment costs, logistics costs, storage costs, insurance costs, taxes, duties, customs charges or other expenses reasonably incurred by the Company arising out of or in connection with the Customer’s default, breach, cancellation, non-payment, failure to complete settlement, incorrect or incomplete instruction, unauthorised instruction, misleading information, breach of law, or any act or omission by the Customer or the Customer’s authorised representative, to the extent such costs and expenses are not already covered by the cancellation charge under Clause 7.2. 

Without prejudice to any other rights or remedies of the Company, the Company shall have a lien over any Goods held by or on behalf of the Company for any outstanding amount owing to the Company in connection with the relevant Goods, transaction, account or related service. If such amount remains unpaid after reasonable notice, the Company may, to the fullest extent permitted by law, sell or otherwise dispose of such Goods, or such part as reasonably necessary, and apply the proceeds toward the outstanding amount and reasonable related costs. Any remaining balance shall be credited to the Customer or dealt with in accordance with applicable law. 

Title to Goods transfers only upon receipt of full cleared funds.

Risk passes to the Customer upon:

1. collection of Goods;
2. dispatch to the Customer’s nominated delivery address; or
3. dispatch to the Customer’s nominated vaulted account.

Transit insurance, where arranged, is subject to insurer terms and exclusions.

The Company may require the Customer, the Customer’s authorised representative, or any person collecting, receiving, withdrawing, transferring or dealing with the Goods on behalf of the Customer to provide identification documents, authorisation documents, collection instructions, delivery details, account verification, security verification or other information reasonably required by the Company before the Company releases, delivers, transfers or otherwise makes the Goods available. The Company may delay, refuse or suspend any release, delivery, transfer, withdrawal or collection where such verification is incomplete or unsatisfactory, or where the Company reasonably considers such action necessary for legal, regulatory, AML/CFT, fraud prevention, security, operational or risk management reasons. 

Any delivery date stated is an estimate only and does not constitute a contractual guarantee.

The Company shall use reasonable commercial efforts to meet estimated delivery timelines.

The Company shall not be liable for delays arising from:

1. supplier shortages;
2. refinery or mint delays;
3. logistics disruptions;
4. customs processes;
5. force majeure events specified in Clause 14.

Where the Customer requests delivery, shipment, export, import or transfer of Goods to or from any jurisdiction, the Customer shall be solely responsible for ensuring that the Goods may lawfully be imported, exported, received, held or dealt with in the relevant jurisdiction, and for obtaining any required permits, licences, approvals, customs clearance or other authorisations.

The Customer shall be responsible for all taxes, duties, GST, VAT, import or export charges, customs charges, clearance charges, local authority charges, storage charges, penalties, fines, inspections, delays, seizures, refusals, returns, failed deliveries or other consequences arising out of or in connection with the shipment, import, export, customs clearance or delivery of the Goods, except to the extent caused by the Company’s own fraud, wilful misconduct or gross negligence.

The Company shall not be liable for any delay, loss, cost, claim or consequence arising from customs processes, local import or export requirements, regulatory restrictions, the Customer’s failure to provide required information or documents, or any action or omission of customs authorities, local authorities, logistics providers or other third parties, except to the extent such liability cannot be excluded under Singapore law.

1. Unless otherwise agreed in writing, all Goods must be collected within fourteen (14) days from the date the Customer is notified that the Goods are ready for collection.
2. If the Customer fails to collect the Goods within this period, the Company may, upon notice to the Customer, transfer the Goods into a custodial storage arrangement operated by the Company or its appointed storage provider.
3. From the date of such transfer, the Goods shall be subject to the Company’s prevailing storage, insurance, handling, administrative, and other applicable custody-related charges.
4. Any subsequent request by the Customer to collect, withdraw, transfer, or otherwise deal with the Goods shall be subject to the Company’s prevailing withdrawal, handling, administrative, and other applicable charges.
5. Without prejudice to any other rights or remedies of the Company, the Company shall have no obligation to release, deliver, transfer, or otherwise make the Goods available to the Customer, and may retain possession, suspend release, withhold delivery, delay transfer, or refuse collection of any Goods, unless and until all outstanding amounts owing to the Company in respect of the relevant Goods, transaction, account, storage, custody, delivery, withdrawal, handling, administrative charge, tax, duty, third-party charge or related service have been fully paid in cleared funds. 

The Company may suspend, delay, restrict or refuse immediate trading, order acceptance, order processing, delivery, collection, transfer, fulfilment or availability of any Goods where the Company reasonably considers it necessary or appropriate due to high market volatility, fast-moving market conditions, abnormal pricing conditions, supplier shortages, refinery or mint delays, liquidity constraints, hedging constraints, logistics disruptions, systems issues, compliance concerns, force majeure events or other operational or risk management reasons. The Company shall not be liable for any loss, delay, price movement, opportunity cost or other consequence arising from such suspension, delay, restriction or refusal, except to the extent such liability cannot be excluded under Singapore law. 

Where the Company arranges freight, courier, delivery, shipment or insurance at the Customer’s request, such arrangements shall be subject to the terms, conditions, exclusions and limitations of the relevant third-party logistics provider, courier, insurer or service provider.

Unless otherwise agreed by the Company in writing, the Company may determine the method, route, carrier, packaging, insurance arrangement and delivery process for the Goods. The Customer shall ensure that all delivery details, recipient details, addresses, contact information and special instructions provided are accurate and complete.

The Company shall not be liable for any delay, failed delivery, misdelivery, loss, damage, additional charge or other consequence arising from incorrect or incomplete delivery details, the Customer’s failure to receive the Goods, third-party service provider issues, customs or local authority actions, or insurer exclusions, except to the extent such liability cannot be excluded under Singapore law.

Precious metals prices are volatile and may fluctuate significantly.

Past performance is not indicative of future results.

The value of precious metals may decline as well as rise.

The Company does not guarantee profit, capital preservation or liquidity.

Market conditions may impact availability, fabrication timelines and resale spreads.

Customers are solely responsible for assessing the suitability of any transaction.

The Customer represents that:

1. all information provided is accurate and complete;
2. funds used are lawfully obtained;
3. the Customer has full legal capacity to contract; and
4. the transaction complies with applicable laws.

The Company may rely on any instruction, request, confirmation or communication given by the Customer, the Customer’s authorised representative, authorised agent, account user, director, officer, employee, nominee or any person whom the Company reasonably believes to be authorised to act on behalf of the Customer. Any appointment or authority shall remain valid until the Company receives written notice of revocation and has had a reasonable time to process such revocation. Where the Customer comprises more than one person or entity, each such person or entity shall be jointly and severally liable for all obligations under these Terms. Unless the Company has agreed otherwise in writing, the Company may act on the instruction of any one joint Customer. 

The Customer shall ensure that all information, documents, contact details, account details, delivery details, authorised representative details and other information provided to the Company are accurate, complete and up to date. The Customer shall promptly notify the Company in writing of any change, error, omission or inaccuracy in such information or in any transaction record, account record, invoice, statement, confirmation or other document issued by the Company. The Company shall be entitled to rely on the latest information and documents provided by the Customer unless and until the Company receives written notice of any change and has had a reasonable time to process such notice. 

The Company may require identification documents at any time.

The Company may suspend, delay or refuse transactions where required by law.

Suspicious transactions may be reported without notice.

All orders, requests and instructions are subject to the Company’s acceptance. The Company may decline, delay, suspend, reject, reverse or refuse to act on any order, request or instruction where the Company considers it reasonable or necessary to do so, including where:

1. the instruction is ambiguous, incomplete, unclear, inconsistent or impracticable;
2. Company is unable to verify the Customer’s identity, authority, ownership or source of funds;
3. there are unpaid, overdue or outstanding amounts owing to the Company;
4. the transaction may breach applicable law, regulation, sanctions, AML/CFT requirements or the Company’s internal compliance policies;
5. the transaction may create operational, legal, financial, market, settlement, delivery, storage, fraud, security or reputational risk for the Company; or
6. the Company is unable to obtain confirmation from any relevant third-party service provider, logistics provider, storage provider, insurer, refinery, supplier or payment provider.

The Company shall not be liable for any loss, delay, price movement, opportunity cost or other consequence arising from such decline, delay, suspension, rejection, reversal or refusal, except to the extent such liability cannot be excluded under Singapore law.

The Company shall not be liable for:

1. market price fluctuations;
2. the Customer’s loss of profit;
3. the Customer’s indirect or consequential loss;
4. third-party acts beyond its control.

The Company’s total aggregate liability arising out of or in connection with these Terms shall not exceed the purchase price of the relevant Goods or, where applicable, the value of the Customer’s holdings under any related program at the time the claim arises.

The Customer acknowledges that the Company may engage or rely on third-party service providers, including logistics providers, storage providers, insurers, refineries, suppliers, payment providers, technology providers, contractors, agents and affiliates. To the fullest extent permitted by law, the Company shall not be liable for any act, omission, delay, failure, insolvency, default or negligence of any third-party service provider, except to the extent caused by the Company’s own fraud, wilful misconduct or gross negligence, or where such liability cannot be excluded under Singapore law. The liability exclusions, limitations and protections under these Terms shall apply for the benefit of the Company and its directors, officers, employees, agents, affiliates and appointed third-party service providers. 

Nothing in these Terms excludes liability that cannot be excluded under Singapore law.

All content on the Website (including prices, charts, commentary, product descriptions, availability, and other materials) is provided for general information purposes only and may be updated, amended, or removed at any time without notice. The content of the Website does not constitute financial, legal, tax, investment, or other professional advice.

The Company does not warrant that access to the Website will be uninterrupted, timely, secure, or error-free, or that the Website (or any content thereof) will always be available. The Company may suspend, withdraw, discontinue, restrict, or change any part of the Website at any time, including for maintenance, security, market volatility, systems issues, or other operational reasons.

The content of the Website is provided on an “as is” basis without warranties of any kind. While the Company uses reasonable efforts to keep the information on the Website accurate and up to date, the Company makes no representation or warranty (whether express or implied) as to the completeness, accuracy, reliability, suitability, timeliness, or availability of the information on the Website. The Customer acknowledges that prices and availability are subject to change and confirmation in accordance with the Company’s trading and Price Lock terms.

The Company uses reasonable security measures; however, the Company does not warrant that the Website or any downloads will be free from viruses, malicious code, or other harmful components. The Customer is responsible for implementing appropriate IT security safeguards, including virus protection.

The Website may contain links to third-party websites or content. Such links are provided for convenience only. The Company does not control and is not responsible for third-party websites, content, products, services, security practices, or availability, and does not endorse them.

The Customer agrees to use the Website lawfully and must not:

1. adapt, alter, circumvent, interfere with, disrupt, or attempt to gain unauthorised access to the Website, Contents, servers, or networks;
2. attempt to scrape, harvest, or systematically extract data or content;
3. introduce viruses, malware, or other harmful code;
4. misuse the Website in a way that could impair performance, availability, or security; or
5. use the Website for any unlawful, fraudulent, or misleading purpose.

The Website is owned and operated by the Company. All intellectual property rights in and to the Website and its content including text, graphics, logos, images, videos, tools, pricing engines, software, codes, programmes, data, and design (“Contents”) are owned by or licensed to the Company and are protected by applicable laws. No rights are granted to the Customer other than a limited, revocable, non-exclusive right to access and use the Website for personal or internal business purposes. Reproduction, distribution, modification, publication, or commercial exploitation of the Website and/or the Contents without the Company’s prior written consent is prohibited.

If the Customer submits any information via the website (including account details, forms, documents, or messages), the Customer warrants that the information is accurate, lawful, and does not infringe third-party rights. The Company may process such information in accordance with its privacy policy and applicable law.

Each individual Customer may register and maintain only one personal account with the Company, regardless of the number of email addresses, mobile numbers or other login details used.

The Customer must not create, attempt to create, maintain or operate multiple accounts, whether in the Customer’s own name, under another name or through another person, for the purpose of circumventing identity verification, account restrictions, transaction limits, promotional conditions, pricing conditions or any provision of these Terms.

Separate joint, corporate, trust or other account types may only be opened with the Company’s prior approval and shall remain subject to the Company’s verification and account-opening requirements.

Where the Company identifies duplicate or related accounts, the Company may:

1. require further information or identity verification;
2. treat the accounts as belonging to the same Customer for the purposes of applying account limits, promotional conditions and these Terms;
3. suspend, restrict, consolidate or close any duplicate account;
4. withdraw or reverse any promotional credit, benefit, discount or entitlement obtained through the duplicate account; and
5. reject, suspend or cancel any affected order or transaction.

Any consolidation or closure shall remain subject to verification of the Customer’s identity and beneficial ownership and the settlement of all outstanding obligations.

If the Customer chooses, or is provided with, a user identification code, password or other security credential, the Customer must keep that information confidential and must not disclose it to any other person.

Updates to account details, including registered contact information and bank account details, may require verification using a one-time password (“OTP”) sent through the Company’s designated verification channel. Where OTP verification is required, the requested update will not take effect until verification has been successfully completed and any additional checks reasonably required by the Company have been satisfied.

The Customer must safeguard access to the email account or mobile device used to receive OTPs and must not disclose an OTP to another person. Customers should enter OTPs only through the Company’s designated verification process.

If the Customer loses access to their registered verification channel, becomes aware of a compromised password or other security credential, or suspects unauthorised access or changes to their account, the Customer must promptly notify the Company and, where possible, change the affected credentials. Requests to recover access or replace a verification channel shall be subject to appropriate identity verification.

The Company may temporarily restrict account access, disable security credentials or defer a requested update where reasonably necessary to investigate suspected unauthorised activity, protect the Customer’s account or comply with applicable legal requirements.

Personal data processed in connection with account security and verification shall be handled in accordance with the Company’s Privacy Policy.

To the fullest extent permitted by law, the Company shall not be liable for any loss or damage arising out of or in connection with the Customer’s use of (or inability to use) the Website, including but not limited to any direct, indirect, consequential, or economic loss, loss of profits, loss of data, or business interruption, whether arising in contract, tort, negligence, or otherwise.

No waiver of any provision of these Terms shall be effective unless in writing and signed by the Company. No failure or delay in exercising any right by the Company shall operate as a waiver thereof. The single or partial exercise of any right shall not preclude any further exercise of it by the Company.

If and to the extent that any provision of these Terms is held to be invalid or unenforceable but would be valid binding and enforceable if some part of the provision were deleted or amended, then the provision shall apply with the minimum modifications necessary to make it valid, binding and enforceable, and the remaining provisions shall continue in full force and effect.

The Customer agrees that the Company may assign or transfer its rights and obligations under these Terms to any other party. The Customer may not assign or transfer its rights or obligations under these Terms to anyone else without the prior written consent of the Company.

The Company may amend, update or replace these Terms from time to time by publishing the revised version on the Website or by giving such other notice as the Company considers appropriate. Unless otherwise stated, the revised Terms shall apply from the date of publication or notice and shall govern transactions entered into on or after such date. Transactions entered into before such date shall continue to be governed by the Terms in force at the time of the relevant transaction, unless otherwise agreed in writing. 

The Customer agrees that the Company may communicate with the Customer by email, telephone, messaging platform, Website notification, account notification, invoice, statement, or any other contact method provided by the Customer or used in the course of dealings between the parties. Any notice, confirmation, invoice, statement, request, update or other communication sent by the Company through such method shall be deemed validly given, provided that it is sent to the contact details last provided or used by the Customer. The Customer is responsible for ensuring that its contact details are accurate, current and monitored. Electronic records, confirmations, notices and communications maintained by the Company shall be admissible as evidence of the matters stated therein, to the fullest extent permitted by law.