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Insured Shipping Information

Shipment Information Details

Indigo Precious Metals Group have access to vaults in....
London, Singapore & Sydney
and hence all shipments will be directly from these locations depending on the geographical position of the delivery destination.

Normally your order will be shipped to you within 1-2 business days after your payment was received and cleared. Please be aware that a bank transfer may take 2 to 7 business days depending on your bank and country location.

To completely avoid these bank transfer issues we offer our customers the facility to pre-credit your own personal customer account with funds so that it may fully-facilitate your purchase at any time of day or night. Customers can pre-credit their account with US$,  Sing$,  MYR,   Sterling  or  Euros.
Please read here

Shipping Logistics

When you receive goods from us by post or courier we advise that you carefully check the external packaging before you sign for it. If you notice any signs of damage or tampering, or if you are in any way unsure about the integrity of the package, you should not sign for it. Package contents are carefully weighed and independently checked by several staff members before being sealed.

We use secure shipping companies such as UPS, FedEx, DHL or Brinks, and all parcels are fully insured.

No matter where you are ordering from, we keep all your packaging and information confidential. Packages are always shipped discretely, and fully insured through a third party.

We ship to several continents including America / Canada, South America, Europe / UK, Asia, Oceania / Australia. If you are unsure please contact us direct, otherwise place your order and we will arrange shipment delivery.

Once your items have been dispatched, you will be sent an online tracking number.

Shipping Costs

We have a minimum cost structure on our website at the (1-page) checkout stage.

    • US$     US$ 58
    • Sterling   £ 18
    • Euro    € 55
    • Singapore  Sing$ 50
    • Malaysia  Myr 250

If indeed you have ordered a very large order in either weight and or value, then we are obliged to send you an extra invoice for the increased delivery costs. However these insured delivery costs listed above will cover most delivery circumstances.


General Shipping Policy Information For Regions:

Please note that packages are insured until signed for upon receipt at the delivery address.We can accept no liability for items once signed for.

    Malaysia
    We deliver the majority of our items via UPS. Brinks Security is used for very large orders.
      Malaysian Customs: have instigated a new ruling as of 22nd February 2016:
      Trader and Banks:
      All traders and banks need to apply exemption from Royal Customs Malaysia Department to qualify to import under Zero GST scheme for each import consignment. Failing to do so, 6% GST will be applied to all imports.
        Note : Indigo Precious Metals have not applied for a Malaysia “traders exemption licence” as the overall cost of such licence would be prohibitively expensive to our company.

      Gold/Silver Manufacturers:
      Could import under the Zero GST if manufacturers have applied for AJS (Approved Jewellery Scheme). Failing to do so, GST 6% applies to all imports.

      Gold / Silver retailer / Boutiques :
      Are all subject to 6% GST to be paid during imports. No exemption is permitted.


    Asia & Oceania
    We deliver the majority of our items via UPS. Brinks Security is used for very large orders. Local custom taxation has to be borne by the client.
    Once your items have been dispatched, you will be sent an online tracking number.

    Singapore
    Once your items have been dispatched, you will be sent an online tracking number.

    We also offer local pick up service here in Singapore at our local office in Raffles Place.

    European Union
    Deliveries will be made from our London vaults.
    We deliver the majority of our items via DHL. Brinks Security is used for very large orders.
    Local custom taxation has to be borne by the client.
    Once your items have been dispatched, you will be sent an online tracking number.



    UK
    Deliveries will be made from our London vaults.
    We deliver the majority of our items via Royal Mail Special Delivery or DHL, fully insured to your personal address, and someone will need to be at home to provide a signature. Our packages are discretely wrapped. If the item is delivered and you are not at home, a calling card will be left and the item can subsequently be collected form your local post office or redelivered.
    We have additional insurance to cover any losses that might be incurred, which is above and beyond the standard insurance level supplied by Royal Mail, so you will not be liable for any loss.


    USA & Canada
    Deliveries will be made from our London vaults.
    We deliver the majority of our items via FedEx.
    Local custom taxation has to be borne by the client including the American customs Merchandise Processing Fee (MPF), see here
    Deliveries to the USA normally arrive within 24 to 48 hours of sending.
    Once your items have been dispatched, you will be sent an online tracking number.