Product Pricing Information and Product Buybacks
Our product pricing is based off live financial market futures data in the relevant precious metal. You will notice a clock at the very top of the screen which counts down to zero from 3 minutes, when the clock ticks over to zero all our product prices are updated simultaneously; reflecting the very latest precious metal pricing in world markets. Even within the checkout page before purchase has been confirmed the product prices will be updated.
On weekends we add a small premium to the closing Friday prices in New York, this is to protect ourselves from any price volatility that may occur on Monday morning opening in the markets in New Zealand when the liquidity is extremely thin and can be very volatile, significantly influenced by macro-economic events that may occur over the weekend. Our prices revert back to normal on the open of Sydney early Monday morning.
During certain times of the week liquidity drops substantially at 18.30 GMT and continues to decline between 19.30 and 24.00 GMT. At times when the markets start to gap our pricing will reflect these market conditions between these twilight hours.
Hedging & Cancellation of Orders
A common misconception among gold buyers (customers) is that gold dealers make money when the price of gold increases, and subsequently lose money when the price of gold decreases. Generally speaking, nothing could be further from the truth. Gold dealers are highly risk averse given the volatility of the metals market, and so they are very unlikely to speculate on the future spot price.
Once we (IPM Group) have received an order from our customers to purchase the metals, we then fully unwind our hedging exposure. Hence cancellation of orders can incur significant costs as hedges have to be re-instigated in fast-moving markets.
In the sale of precious metals, we as a company can not offer cancellation rights due to the exposure of moving markets. The value of precious metals fluctuates in price based on external factors beyond the control of IPM Group. You may, however, always sell purchased products back to IPM Group at any time.
Live Buy-Back Pricing
We have instigated live buy-back pricing on the website that is linked to the ever changing metals pricing within world markets. We as a company will only be offering these product buy-backs to customers that hold their metals within our vaulting system in Le Freeport or in the London Vaults.
We will not be accepting buy-backs from customers who walk into our offices with metals. The purpose of this policy is we have the relevant paper trails directly back to the refineries themselves, where we purchased the metals in the first place as distributors and delivered directly into our vaults.