We offer our customers the opportunity to pre-credit balances into their own accounts, which you can view online using your own personal login details.

This facility is purely for the customer’s assistance as we are aware that it takes times for funds to be moved over (especially considering US$) and you may wish to anticipate a purchase of physical metals at a price that best suits you.

Transfer of funds 'once fully cleared' in our accounts* will be immediately credited to your online-funds-balance in either of the following currencies:

* 'Funds on account are considered cleared when there are no holds placed on the funds.'

Please take note: if you credit us with a currency (example US$) then you will only be able to purchase in that currency (again US$). If you wish to convert your currency balance into another currency (of the 5 currencies we have on offer) then please contact us direct to request an FX rate conversion.

When you make your transfer it is very important that you send us an email at  [email protected]   with the details of your payment instructions so we can check the relevant bank for receivership of good credit.